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Electronic Visit Verification
Electronic Visit Verification (EVV) is used by caregivers for some home and community based services to document the time services begin and end. The Ohio Department of Medicaid provides an EVV system at no cost to all providers. Agency providers may choose to use an alternate EVV system.
Electronic Visit Verification


Those providers that use the Sandata Solution SMC application (app) on their smart device received notice on 07/14/2021 from Sandata communicating you must update your SMC app. If you have received this notice, the SMC app must be updated by August 1, 2021, or it will no longer work.  Click here for a copy of the communication and details on updating the SMC app on your smart device.

What does EVV mean for agency and non-agency providers?

  • ODM is providing the Sandata EVV system at no cost to providers or individuals receiving services.
    • Non-agency providers must use the Sandata system.
    • Agency providers can choose to use the Sandata system or a certified alternative EVV system. Alternative EVV systems must comply with all technical specifications and business rules and complete a certification process with Sandata before going into production. Neither ODM nor Sandata are responsible for any costs related to the development, certification or use of an alternate EVV system.
  • The claims submission process will not change due to the implementation of EVV.

EVV Contact Information