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Navigating the MITS Web Portal
Welcome to the Navigating the MITS Web Portal course.
Navigating the MITS Web Portal

Welcome

OVERVIEW

The goal of this course is to provide you with foundational information required for navigating the Medicaid Information Technology System (MITS) Web Portal.

The MITS Web Portal is divided into two distinct parts:

  • The Public Portal - This self-service Web site is open to the general public. It contains general information, notices, and forms.
  • The Secure Portal - This Web site contains information and self-service tools for providers and trading partners. The Secure Portal requires the use of a login ID and password so users can be authenticated before accessing the site.

You need the information presented in this course to begin using the MITS Web Portal sites.

PREREQUISITES

Before taking this course, you must complete the following course:

  • MITS Overview for Providers

OBJECTIVES

After completing this course you should be familiar with the following components of the Medicaid Web Portal:

  • The Web Portal layout and navigation
  • The contents of the menus and submenus
  • The Web Portal panels
  • The methods for obtaining help

Note: This course provides a general overview of the components and navigation of the MITS Web Portal. Detailed instructions for using the Web Portal functionality are available in the eLearning course titled Web Portal Fundamentals.

The MITS Public Web Portal

OVERVIEW

The MITS Web Portal provides Medicaid recipients and the general public with access to the public portions of the portal. This part of the site is often referred to as the Public Portal and does not require authentication (login).

In addition to the use by the general public, providers and trading partners use the Public Portal to enroll in Medicaid, check their enrollment status, log in to the Secure Portal, and access other services and help.

To provide a foundation for all users, this topic provides an overview of the following components of the Public Portal:

  • Header and footer
  • Menus and submenus
  • Quick links and page links
  • Panels

RELEVANCE

By learning the components of the Public Portal, you can navigate and locate information more quickly and efficiently.

Failure to familiarize yourself with the portal functionality and its content may result in the following problems:

  • Not benefiting from all of the available features of the portal
  • Not having the most up-to-date information available

ACCESSING THE PUBLIC PORTAL

You access the Public Portal from links that are available on the ODJFS Web Site.

All users access the Public Portal using links provided on the ODJFS Home page. This image illustrates the ODJFS Home page. On the Home page, you would click the Consumers box to access consumer information. You would click the Providers box to access provider or trading partner information. You would click the Resources box to access other helpful resources.

ODJFS Home page with Consumers, Providers, and Resources links highlighted


After clicking Providers on the ODJFS Home page, providers and trading partners see the Welcome Providers page. This image illustrates the Welcome Providers page.

ODJFS Welcome Providers page


PUBLIC PORTAL PAGE LAYOUT

The general page layout is the same for each section of the Public Portal. The basic page components are the header, footer, menu, submenu, panels, and Quick Links. The following images illustrate the page components.

Header - Contains the Search field, links to important information from the Ohio Department of Job and Family Services (JFS), and the navigation menus

Footer - Contains links to the Site Index page, important legal and copyright information, and a Contact Us link

Public Portal page with header area, footer area, and search feature highlighted


The main navigational elements, the menu and submenu, appear in the header, just above the page content.

Menu - Contains links to the user-specific areas of the Public Portal

Submenu - Contains links to individual functions or informational areas within a menu

Public Portal page with menu and submenu highlighted


The Quick Links area provides links to some of the most commonly used areas of the site. In addition, links to other relevant information may appear within the text of the individual pages.

Note: Links to provider and trading partner enrollment and Secure Portal access appear in the Quick Links area.

Public Portal page with Quick Links and links to other information highlighted


Panels display when you click on certain submenu items. In panels, you can perform a wide variety of tasks, based upon your MITS Web Portal security role.

The majority of panel interactions should be familiar to you from your previous computer experience, such as using drop-down lists and Web-style buttons.

Public Portal page


CONSUMERS MENU

The Consumers menu provides access to the Consumers Home page and the search provider directory submenu.

You use the menu and submenu to access pages and panels that contain consumer-specific information and services. The following images provide a preview of the pages and panels.

The Consumers menu displays the Consumers Home page, which contains information and links to consumer-related areas of the portal.

Consumers Home page


The Provider Directory Search panel enables you to search for providers and community resources by different search criteria such as county, city, state or Zip code.

Search results include only Medicaid providers that are active as of the search date and have opted to have their name published.

Consumers menu


PROVIDERS MENU

The Providers menu provides access to the providers' public home page and the following submenus: enrollmentenrollment tracking searchprovider linkslong-term care, andaccount setup.

You use the menu and submenus to access pages and panels that contain provider-specific information and services. The following images provide a preview of the pages and panels.

The Providers menu displays the Provider Home page, which contains information and links to provider-related areas of the portal.

Note: The Quick Links areas contain links to enroll and to access the Secure Portal.

Provider Home page with Quick Links highlighted


The Provider Enrollment page contains an enrollment application to become a participating provider in the Ohio Medicaid program. The application uses a wizard to guide the applicant through the enrollment form.

Provider enrollment page


The Enrollment Tracking Search page contains a search panel that you use to check on the status of your enrollment application.

Note: Asterisks indicate required fields.

Enrollment Tracking Search page


The Provider Links page links to federal agencies' websites and Ohio Department of Job and Family Services (ODJFS) forms.

Provider Links page


The Long-Term Care Home page contains links to public information for long-term care (LTC) providers.

Long-Term Care Home page


The Account Setup page is where providers set up their account after receiving their PIN letter.

Note: Asterisks indicate required fields.

Account Setup page


TRADING PARTNERS MENU

The Trading Partners menu provides access to the Trading Partners' public Home page, and thetrading partner enrollment submenu.

You use the menu and submenu to access pages and panels that contain trading partner-specific information and services. The following images provide a preview of the pages and panels.

The Trading Partners menu displays the Trading Partners Home Page, which contains information and links to trading partner-related areas of the Portal.

Note: The Quick Links areas contain links to enroll and to access the Secure Portal.

Trading Partner Home page with Quick Links highlighted


The Trading Partner Enrollment page allows new trading partners to submit an enrollment application for their profile. The page also allows established trading partners to update their profile.

Trading Partner Enrollment page


PUBLIC INFORMATION MENU

The Public Information menu provides access to the following submenus: fee schedules,provider services, and search provider directory. You use the menu and submenus to access pages and panels that contain information for Medicaid recipients and the general public. The following images provide a preview of the pages and panels.

The Fee Schedules page provides fee schedules for providers.

Fee Schedules page


The Provider Services page contains links to ODJFS contacts, schedules, provider training, and other helpful information.

Provider Services page


The Provider Directory Search panel enables you to search for providers and community resources by different search criteria such as county, city, state or Zip code. Search results include only Medicaid providers that are active as of the search date and have opted to have their name published.

Provider Directory Search panel


PUBLICATIONS MENU

The Publications menu provides access to the following submenus: publication search anddownload plug-ins. You use these submenus and pages to access the publications made available by the Public Portal. The following images provide a preview of the pages and panels.

The publication search panel enables you to search for publications, such as bulletins, handbooks, long-term care information, reports, fee schedules, and other documentation.

Publication search panel with drop-down list of publications showing


The download plug-ins page allows you to download plug-ins (document reader programs) for reading common document formats. These plug-ins include the Adobe Acrobat Reader, as well as the Microsoft Excel and Word viewers.

Download plug-ins page


CHECK YOUR UNDERSTANDING

This activity contains questions to assess your understanding of key concepts in this topic.

Each question is followed by the correct answer. Review the topic if your score is below your standards.

Question: The MITS Public Portal requires users to log in using a unique ID and password.
A. True
B. False

Answer: B. False

Question: Providers can perform all of the following tasks on the Public Portal, except: 
A. Submit claims
B. View fee schedules
C. Check enrollment status
D. Enroll in Medicaid

Answer: A. Submit claims

SUMMARY

In this topic you received an overview of the following components of the Public Portal:

  • Header and footer
  • Menus and submenus
  • Quick links and page links
  • Panels

The MITS Secure Web Portal

OVERVIEW

The MITS Web Portal provides secure access to Medicaid providers, provider agents, and trading partners.

This part of the site is often referred to as the Secure Portal and requires authentication (login).

This topic provides an overview of the following components of the Secure Portal:

  • Header and footer
  • Menus and submenus
  • Navigation controls
  • Links
  • Panels

RELEVANCE

By learning the components of the Secure Portal, you can navigate and locate information more quickly and efficiently.

Failure to familiarize yourself with the portal functionality and its content may result in the following problems:

  • Not benefiting from all of the available features of the portal
  • Not having the most up-to-date information available
  • Losing time by performing unnecessary manual tasks that are automated by the portal

SIGNING IN

The image below illustrates the Secure Portal Sign In page.

Secure Portal Sign In page with User ID and Password fields highlighted

LOGGING OFF

To log off the Secure Portal, you would follow these steps:

  1. Click Account.
  2. Click Logoff.

The image below illustrates the location of these links.

Secure Portal page with Account menu option and logoff submenu option selected

PORTAL PAGE LAYOUT

Secure Portal pages contain the following primary components:

  • Header
  • Menu and submenu
  • Panels
    • Read Only
    • Edit
    • Search Results/Data Rows
    • Messages
  • Footer

The following images provide a preview of the page components.

The header displays user information, the time and date, menu and submenu links, and the Search field.

The footer displays links to the portal Home page, the Ohio Health Plans (OHP) Home page, the site map, and privacy statements. In addition, the footer provides access to site settings (preferences), and the ability to contact OHP.

MITS Secure Portal page


The menu and submenu links appear in the header beneath the Welcome banner. When you select an item from the menu (Providers, Account, Trading Partners, etc...), the submenu displays links that are relevant to the current menu selection.

Note: The options shown in your menus and submenus may differ than those shown in the course, depending on your Portal security role.

MITS Secure Portal page with menu and submenu highlighted


Panels serve many different functions.

Some panels display information, while other panels contain editable fields that you used to create or modify records in MITS. Also, there are panels that display rows of data, such as search results, that you can select in order to perform a function.

In the following image, the example read-only panel displays data, but contains no editable fields. The example data rows / search results panel shows rows of data with a selected row used for the current function. The example edit panel contains editable fields.

MITS Secure Portal page


In addition to the menu and submenu, the Secure Portal includes these navigational elements: links for opening panels; icons to collapse and expand panels; standard Web page fields, drop-down lists, and radio-buttons; and buttons that perform task-specific functions, such as add,savedelete.

MITS Secure Portal page with panel links, arrow icon, and buttons highlighted


Panels also include error information and messages to ensure that you complete all required data correctly.

Message panels, icons, and other helpful components help you quickly identify required changes when you attempt to save an incomplete or incorrect record.

An asterisk denotes a required field. An exclamation point icon denotes an error in the adjacent field.

MITS Secure Portal page


PROVIDERS MENU

The Providers menu provides access to the provider's secure home page and the following submenus: demographic maintenance1099 informationprovider faqmits days report, and correspondence.

You use the menu and submenus to access pages and panels that contain provider-specific information and services. The following images provide a preview of the pages and panels.

The provider secure Home page displays information related to the current provider. This information includes provider IDs, Zip code, taxonomy, and remittance advice designation (mail or download).

Provider home page


The demographic maintenance page enables the provider to make changes to the following information: provider information, contact information, service location, and languages spoken.

Demographic maintenance page


The 1099 Information page displays the provider's year-to-date 1099 information for a specific calendar year. A page total line displays the sum of the amount columns. This is a read-only panel.

1099 Information page


The Frequently Asked Questions page contains links to frequently asked questions about topics such as account setup, password reset, provider agreement termination, remittance advice printing, and so on.

Frequently Asked Questions page


The MITS Days Report page allows providers to generate the MITS Days reports.

MITS Days Report page


The Correspondence page allows the provider to view correspondence that ODJFS sent to them.

Correspondence page


ACCOUNT MENU

The Account menu provides access to the following submenus: logoffmessagesswitch providersite settings, and agent maintenance.

You use the menu and submenus to access pages and panels that help you manage your portal account. The following images provide a preview of the pages and panels.

Clicking the logoff link logs you off the Secure Portal.

MITS page with Account menu and logoff submenu selected


The Messages panel displays a list of messages. You would click a row from the list of messages to view the message details.

Account menu with Messages submenu selected


The Switch Provider panel allows authorized users to access a different provider account and its associated locations.

Account menu with Switch Provider submenu selected


The Personal Settings page allows you to customize some Secure Portal functionalities such as drop-down menus, popup searches, and shortcut key display mode.

Account menu with Site Settings submenu selected


The Agent Maintenance panel enables providers and billing agents to create, manage, or remove agent profiles.

Account menu with Agent Maintenance submenu selected


TRADING PARTNER MENU

The Trading Partners menu provides access to the trading partner's secure home page and the following submenus: trading partner profile update and covered providers.

You use the menu and submenus to access pages and panels that help trading partners manage their portal accounts. The following images provide a preview of the pages and panels.

The trading partner secure Home page displays information related to the current trading partner. This information includes trading partner ID, name, tax ID, address, contact names, transaction sets, and links to the testing and production Electronic Data Interchange (EDI) sites.

Trading Partners menu


The trading partner profile update panel guides trading partners through a wizard to update their profile information.

Trading Partners menu with Trading Partner Profile update submenu selected


The Trading Partner Covered Providers page lists the providers with which the trading partner is associated. This page allows the trading partner to view the providers for which they can submit EDI transactions. The page allows them to search the list of providers for a specific provider ID when there are over 20 associated providers. That way the trading partner does not need to look through the whole list of providers.

Trading Partners menu with Covered Providers submenu selected


CLAIMS MENU

The Claims menu provides access to the online claims submission system, including these submenus: search, search detaildentalinstitutional, and professional.

You use the menu and submenus to access pages and panels that help you manage your claims. The following images provide a preview of the pages and panels.

The Claim Search panel locates all claims associated with the provider's ID number. Use search criteria fields to narrow the search and return fewer results.

Claims menu with Search submenu selected


The Claim Search Detail panel is for searching on claim detail line items associated with the provider's ID number. Use search criteria fields to narrow the search and return fewer results.

Claims menu with Search Detail submenu selected


The Dental Claims page is for submitting dental claims for reimbursement, correcting denied claims for re-submission, adjusting or voiding paid claims, and copying a claim to create a new claim.

The Dental Claims page is composed of the Dental Claim, Third Party Liability (TPL), Detail, Surfaces (Detail Item 1), Hard-Copy Attachments, and Claim Status Information panels.

Claims menu with Dental submenu selected


The Institutional Claims page is for submitting claims for reimbursement, correcting denied claims for re-submission, adjusting or voiding paid claims, and copying a claim to create a new claim.

The Institutional Claims page is composed of the Institutional Claim, Diagnosis, Other Payer, Medicare Information, Detail, Hard-Copy Attachments, and Claim Status Information panels.

Claims menu with Institutional submenu selected


The Professional Claims page is for submitting claims for reimbursement, correcting denied claims for re-submission, adjusting or voiding paid claims, and copying a claim to create a new claim.

The Professional Claims page is composed of the Institutional Claim, Diagnosis, Other Payer (Third Party Liability and Medicare), Detail, Other Payer - Detail, Attachments, and Claim Status Information panels.

Claims menu with Professional submenu selected


ELIGIBILITY MENU

The Eligibility Verification Request panel allows providers to verify recipient eligibility for benefit programs.

Eligibility menu with Eligibility Search submenu selected


PRIOR AUTHORIZATIONS MENU

The Prior Authorization menu provides access to the following submenus: search and new.

You use the menu and submenus to access pages and panels that help you manage prior authorizations. The following images provide a preview of the pages and panels.

The search panel is for searching and determining the status of prior authorizations (PAs).

Prior Authorization menu with Search submenu selected


The new panel is for submitting a new PA request.

Prior Authorization menu with New submenu selected


REPORTS MENU

The Provider Reports panel allows providers to view and download specific MITS reports such as the Remittance Advice and Provider History Profile reports. The most recent two years of reports are available.

Reports menu


PUBLICATIONS MENU

The Publications menu provides access to the following submenus: publication search anddownload plug-ins.

You use the menu and submenus to access pages and panels that provide Medicaid-related publications. The following images provide a preview of the pages and panels.

The publication search panel displays a list of stored publications, as well as various methods for displaying the contents of the publications.

Publications menu


The download plug-ins page provides links to plug-ins (document reader programs) necessary for reading publications. These plug-ins include the Adobe Acrobat Reader and the Microsoft Excel and Microsoft Word viewers. These links allow you to access the plug-ins without needing to navigate to them outside the portal.

Publications menu with Download Plug-ins submenu selected


CHECK YOUR UNDERSTANDING

This activity contains questions to assess your understanding of key concepts in this topic.

Each question is followed by the correct answer. Review the topic if your score is below your standards.

Question: Providers can perform all of the following tasks on the Secure Portal, except:
A. Enroll as a Medicaid provider
B. View prior authorization records
C. Review 1099 information
D. Submit claims

Answer: A. Enroll as a Medicaid provider

Question: The MITS Secure Portal does not require users to log in.
A. True
B. False

Answer: B. False

SUMMARY

In this topic you received an overview of the following components of the Secure Portal:

  • Header and footer
  • Menus and submenus
  • Navigation controls
  • Links
  • Panels

Help

OVERVIEW

In this topic you learn to identify and locate the sources of help that are built in to the Secure Portal.

RELEVANCE

By learning how to access Secure Portal help, you can obtain answers and solutions quickly and easily.

SECURE WEB PORTAL HELP

MITS provides several methods for you to obtain help with using the Secure Portal:

  1. Field Help - You would click the name label that appears next to a field to display an explanation of the purpose of that specific field.
  2. Panel Help - You would click the Question Mark icon in the top right-hand corner of a panel to display help information for that specific panel.
  3. FAQ List - Review the list for answers to frequently asked questions such as: account setup, password reset, provider agreement termination, remittance advice printing, and so on.
  4. Contact Us - If the other methods do not provide the help you need, use this page to find contact information for ODJFS offices, as well as links to additional sources of information

Each of the numbered and circled areas in the image below illustrates a sample of each type of help:

  1. Field help
  2. Panel help
  3. FAQ help
  4. Contact Us help

Providers menu with clickable areas to obtain help highlighted

Example of Field help:

Field help window showing field label and description of field

Example of Panel help:

Panel help window

Example of FAQ help:

Frequently Asked Questions help window showing a list of questions and answers

Example of Contact Us help:

Contact Us help window

CHECK YOUR UNDERSTANDING

This activity contains questions to assess your understanding of key concepts in this topic.

Each question is followed by the correct answer. Review the topic if your score is below your standards.

Question: The only resources for obtaining information about how to use the Secure Portal are the training classes and printed manuals.
A. True
B. False

Answer: B. False

SUMMARY

In this topic you learned to identify and locate the sources of help that are built in to the Secure Portal.

Conclusion

In this course you became familiar with the following components of the Internet Web Portal:

  • The Web Portal layout and navigation
  • The contents of the menus and submenus
  • The Web Portal panels
  • The methods for obtaining help

This is the end of the course.