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Common Questions
General questions and answers related to Families & Individuals
Common Questions

Call our Consumer Hotline at 800-324-8680 or log in to your Ohio Benefits account here to check the status of your application.

You can apply for Medicaid coverage in several ways:

You can apply online at Benefits.Ohio.Gov.   You can also apply for other benefits here including food and cash assistance.

You can call the Ohio Medicaid Consumer Hotline at 800-324-8680.  The hotline is open Monday through Friday from 7:00 a.m. to 8:00 p.m. and on Saturday from 8:00 a.m. to 5:00 p.m.  Hotline staff can help you with your application.

You can apply in-person or by mail at your local County Department of Job and Family Services.  You can find your county department here: Find Your Local Agency.  You can also call 844-640-6446 for assistance in completing an application.

Call our Consumer Hotline at 800-324-8680 or log in to your Ohio Benefits account here to check the status of your application.

If you have full Medicaid eligibility and you are having difficulty in getting to a medically necessary service, then you may request transportation assistance. The type of assistance available may depend on whether you are a member of a Medicaid managed care or MyCare Ohio plan, which county you live in, and whether you are bringing along a non-folding wheelchair or power scooter that doesn't fit easily in a standard vehicle.

Medicaid managed care and MyCare Ohio plans can offer free transportation to their members as an additional benefit above and beyond what the state requires. This "value-added" benefit can be limited to a specific number of trips a year. Members may take these trips to get to healthcare appointments and other services as well, but no one is required to use them up or even to use them at all. Any Medicaid-eligible individual may contact the local CDJFS to request transportation assistance.

If you are a member of a Medicaid managed care or MyCare Ohio plan, then contact your plan in any of the following circumstances:

  • You use a non-folding wheelchair or power scooter that doesn't fit easily in a standard vehicle or you need to sit in your folding wheelchair during transport.
  • You must travel 30 miles or more (one way) because the medically necessary treatment covered under your plan is not available at a closer location.
  • You have a value-added ride available that you want to use.

More information on Transportation Assistance.

Call our Consumer Hotline at 800-324-8680 or log in to your Ohio Benefits account here to check the status of your application.

Once you receive your renewal packet, you can complete the form and mail it back in the envelope included. You can also call 844-640-6446 for assistance with completing the renewal process.

Call our Consumer Hotline at 800-324-8680 or check your Medicaid eligibility at Ohio Benefits here.

Call our Consumer Hotline at 800-324-8680 or log in to your Ohio Benefits account here to check the status of your application.

To apply for Medicaid, we will need some information from you:

  • You must be a U.S. Citizen or meet Medicaid citizenship requirements.  Your county Job and Family Services office can explain these requirements.
  • You will need a Social Security Number or apply to get one.
  • You must be a resident of Ohio.
  • You must meet financial requirements.  Your county Job and Family Services worker may ask you to verify your family’s income and your tax filing status.
  • For more information on eligibility for Medicaid programs, please call the Ohio Medicaid Consumer Hotline at 800-324-8680.

Estate recovery seeks repayment for the cost of Medicaid benefits once a person enrolled in Medicaid is deceased.  This happens after the death of a Medicaid individual who was permanently institutionalized or who was 55 years or older.

An estate is all the property owned by a Medicaid individual at the time of their death, whether or not it passed through probate court.  A person’s house may be subject to estate recovery.

After a Medicaid individual dies, the Attorney General’s Office will send a notice to the estate’s executor requesting repayment for the cost of the Medicaid benefits.  If the executor is not known to the Attorney General’s Office, they may need to contact the individual’s family members.

The Medicaid Estate Recovery Unit of the Attorney General’s Office can be contacted at:

Medicaid Estate Recovery Unit
30 E. Broad Street, 14th Floor
Columbus, Ohio 43215
614-752-8085

You can also contact the Ohio Medicaid Consumer Hotline at 1-800-324-8680 for more information.
 

The Medicare Premium Assistance Program helps Ohioans pay for the cost of Medicare premiums, deductibles, coinsurance and copayments.  Medicare is a federal health insurance program for people age 65 or older, certain disabled people under age 65, or people under age 65 with end-stage renal disease.

You can apply for the Medicare Premium Assistance Program like other Medicaid programs.  You can call the Ohio Medicaid Consumer Hotline at 800-324-8680 for more information on this program.

MCPs cover all the same services that are covered by Medicaid FFS, but they may require prior approval for services. Your plan’s member handbook will tell you what services require prior approval. Your provider requests prior approval from the MCP. If the request is denied, you can ask your MCP for an appeal by calling Member Services Department or writing to your MCP. You must request your appeal within 60 days following the denial. If your appeal is denied, you can ask for a State Hearing.

If you need help to get to a medical appointment, your MCP may be able to help you. If your medical appointment is 30 or more miles away from your home, and there aren’t any closer participating network providers, your MCP is required to assist you with getting to and from your appointment if you need help. MCPs also offer enhanced transportation benefits, which vary by region, to help you with transportation to medical appointments, WIC appointments, and visiting your local Department of Job and Family Services