- If you have technical questions, need help with a device, or general EVV maintenance: EVV Provider Hotline at 855-805-3505 or email ODMCustomerCareEmail@sandata.com. (Please include your phone number)
- If you need help with your MITS account, billing, or if you have questions regarding updating your contact information: ODM Provider Assistance at 800-686-1516.
- If you have questions or concerns about EVV: EVV Unit at 614-705-1082 or email ODMEVV@Sandata.com.
- To check the status of an open ticket or to enter a new ticket go to http://sandata.zendesk.com. Click here for information on using the Zendesk Portal.
- If you have questions about the rules pertaining to EVV: ODMEVV@sandata.com.
- Have a question about applying for Ohio Medicaid? Are you enrolled and need to find a provider in your area? Get connected by calling our tollfree phone number: 800-324-8680.
- To report Medicaid fraud call 800-282-0515 or email at firstname.lastname@example.org.
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