We want to thank the provider community for their continued support and interaction with our monthly webinar series. The January webinar is titled “Zendesk Ticketing Portal for EVV”. This webinar is intended for all EVV users. We will discuss adding updating and tracking ticket in the Zendesk ticket portal and much more. If you are unable to attend the live session and want to listen to the recording, you can click on the registration link after the event has ended.
Click the registration link below to attend the live webinar. If you are unable to attend the live session and want to listen to the recording, you can click on the registration link after the event has ended.
To ask for specific questions to be covered in the webinar, please reach out to odmevv@sandata.com before the webinar date. You will also have the opportunity to ask questions live at the end of the session.
Webinar | Date and Time | Link to Register |
Zendesk Ticketing Portal for EVV | Monday, February 27, 2023, 1:00pm - 2:00 pm | Register |
The Ohio Department of Medicaid (ODM) is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability, please contact ODM’s ADA Coordinator at 614-995-9981/TTY 711, Fax 1-614-644-1434, or Email: ODM_EEO_EmployeeRelations@medicaid.ohio.gov no later than three(3) business days prior to the Webinar or Office Hours. Further information can be found here: Notice of Nondiscrimination.
EVV Deep Dive Sessions
Beginning in October, Sandata is offering EVV deep-dive sessions. The EVV deep-dive sessions are available to providers who have their EVV training certificate. Each session will be offered on a monthly basis and includes more in-depth Sandata instructor-led training tackling the following topics:
TOPIC | DATE/TIME | INTENDED AUDIENCE |
System Setup | Tuesday, January 31, 2023, 12:00 pm – 2:00 pm Tuesday, March 7, 2023, 12:00 pm – 2:00 pm |
Agency Providers; Independent Providers; Alt EVV Agency Providers |
Visit Capture | Tuesday, February 7, 2023, 12:00 pm – 2:00 pm Tuesday, March 14, 2023, 12:00 pm – 2:00 pm |
Agency Providers; Independent Providers |
Visit Maintenance | Tuesday, February 14, 2023, 12:00 pm – 2:00 pm Tuesday, March 21, 2023, 12:00 pm – 2:00 pm |
Agency Providers; Independent Providers |
Claims Matching and Reports | Tuesday, January 24, 2023, 12:00 pm – 2:00 pm Tuesday, February 28, 2023, 12:00 pm – 2:00 pm Tuesday, March 28, 2023, 12:00 pm – 2:00 pm |
Agency Providers; Independent Providers; Alt EVV Agency Providers |
Register for as many virtual sessions as you like by visiting: https://go.oncehub.com/ODMEVVHelp. The content for each Topic session is the same. Registration is open until 5 minutes before the scheduled start time, so be sure to sign up early!