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COVID-19 Emergency Telehealth FAQ v2 04/13/20
COVID-19 EMERGENCY TELEHEALTH RULES FREQUENTLY ASKED QUESTIONS Updated April 13, 2020
COVID-19 Emergency Telehealth FAQ v2 04/13/20

Updated April 13, 2020

The Ohio Department of Medicaid (ODM) and the Ohio Department of Mental Health and Addiction Services (OhioMHAS), in partnership with the Governor’s Office, executed emergency rules to expand and enhance telehealth options for Ohioans and their providers. These rules relax regulations so more people can be served safely in their homes, rather than needing to travel to health care providers’ facilities. This set of regulatory changes is being collectively implemented by our departments to help reduce risk of exposure to COVID-19 for patients, their families, and our health care workforce that is engaged in the community response to COVID-19. The Governor’s Executive Order 2020-05D adopts/amends the following emergency rules:

This rule package promotes access to a wide set of medical and behavioral health services; ODM will quickly work to issue additional telehealth regulatory relief to address other types of practitioners and providers, including those working in the areas of long term services and supports (nursing facilities, Medicaid waiver home and community-based services for individuals with developmental disabilities and other home care needs, home health, private duty nursing, intermediate care facilities, and others.)

Please note: While the OhioMHAS emergency rule applies to all community behavioral health providers certified by OhioMHAS, the ODM emergency rule only applies to individuals covered by Medicaid and their providers. ODM’s emergency rule will be implemented by Medicaid feefor-service, Medicaid Managed Care Plans (MCPs), and MyCare Ohio Plans (MCOPs).

ODM will make its emergency rule effective beginning on the date Governor DeWine declared a state of emergency: March 9, 2020.

This is the second version of questions and answers to assist providers as they continue to deliver services during the crisis. Please visit Ohio Medicaid’s COVID-19 website for ongoing updates and detailed telehealth billing guidance. Additional questions and feedback regarding Medicaid policy can be directed to medicaid@medicaid.ohio.gov.

Additional COVID-19 information and resources can be found at coronavirus.ohio.gov or by calling 1-833-4-ASK-ODH (1-833-427-5634).