Ohio Medicaid’s Managed Care Report Card is a quality performance tool that allows enrollees to evaluate and compare each plan based on performance in five critical health categories.
- Getting care: highlights the ease of obtaining needed care and how quickly care is received.
- Doctors’ communication and service: measures the quality of patient/doctor communications, including how involved patients are in care decisions or the level of supports available for healthy lifestyle changes.
- Keeping kids healthy: assesses the use of preventative health services, including childhood immunizations, wellness visits, dental check-ups, behavior health counseling, and follow-up care.
- Living with Illness: evaluates services and supports available to enrollees in managing chronic illness.
- Women’s health: rates women’s satisfaction with targeted services, including prenatal and postpartum care, and breast cancer, cervical cancer, and chlamydia screenings.
Scores are tallied based on enrollee feedback using nationally recognized Consumer Assessment of Healthcare Providers and Systems (CAHPS) criteria as well as Healthcare Effectiveness Data and Information Set (HEDIS) clinical quality metrics.