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Provider Assistance
Common Questions about Provider Assistance
Provider Assistance

Please call the IVR at 1-800-686-1516 and follow the prompts.

Please have the following on hand:

  • 7 digit Ohio Medicaid Provider number, NPI, EIN and/or SSN
  • The internal control number (ICN) found on your remittance advice and other pertinent information related to your call

The IVR will give you the name of the MCO the consumer is enrolled in.

Yes, per the Medicaid Provider agreement, a Provider must inform Provider Enrollment at 1‐800‐686‐1516 within thirty days of any
changes in:
• licensure
• certification or registration status
• ownership
• specialty
• additions, deletions or replacements in group membership
hospital‐based physicians
• address changes (MITS portal only)

There are instructions and screenshots on the Medicaid website. They are located at the following link: Hospice-Enrollment-Guide

Provider Enrollment at 1‐800‐686‐1516. Select option 2 option 2 option 0.

Per Centers for Medicare & Medicaid Services (CMS), providers are NOT permitted to bill patients for missed appointments. CMS Chicago Regional State Letter # 36‐95.

NPI is the National Provider Identifier, a HIPAA requirement. The NPI will be used by healthcare providers in filing and processing claims and other related transactions.

The Ohio Medicaid Payer ID (receiver Id) is MMISODJFS.

Medicaid payment is payment‐in‐full. The Provider may not collect and/or bill the consumer for any difference between the Medicaid payment and the provider’s charge or request the consumer to share in the cost through a deductible, coinsurance, copayment or other similar charge, other than Medicaid co‐payments. The provider may not charge the consumer a down payment, refundable or otherwise. Providers may not bill the consumers in lieu of ODM unless:

The consumer is notified in writing prior to the service being rendered that the Provider will not bill the department
for the covered service, and the consumer agrees to be liable and signs a written statement to that effect, prior to the service being rendered, and the provider explains to the consumer that the service is a covered Medicaid service and other Medicaid providers may render the service at no cost to the consumer. (OAC Rule 5160‐1‐13.1)

Ohio Medicaid does not pay for an oral interpreter or sign language interpreter.

Reimbursement for some items and/or services covered under the Medicaid program is available only upon obtaining prior
authorization. (OAC Rule 5160‐1‐31) Or, for procedures that are normally considered non‐covered and must be reviewed for medical necessity.
Pre‐Certification is determined by a contractor to assure that covered medical and psychiatric services, and covered surgical
procedures are medically necessary and are provided in the most appropriate and cost effective setting.
(OAC Rule 5160‐2‐ 40)

After a provider number is inactive/terminated, the MITS administrator can access information for one year on the MITS portal or by calling the IVR, but agents will not be able to access any information on an inactive/terminated provider number.

MyCare Plan Toll‐Free Number Website
AETNA 855‐364‐0974 www.aetnabetterhealth.com/ohio
BUCKEYE 866‐296‐8731 www.buckeyehealthplan.com
CARESOURCE 855-475-3163 www.CareSource.com/MyCare
MOLINA 855 322‐4079 www.molinahealthcare.com/duals
UNITEDHEALTHCARE 800‐600‐9007 www.uhcprovider.com/Ohio

Ohio Medicaid will now require that all claims list the name as the provider is enrolled in MITS and the National Provider Identifier (NPI) of the health care professional that ordered, referred or prescribed (ORP) the items or services. This information is required due to changes in federal and state law. If ORP information is not listed on a claim, the billing Medicaid provider will not receive reimbursement for their services. This means that some health care professionals that are not currently enrolled with Ohio Medicaid will need to submit an application. (OAC Rule 5160‐1‐17.9)

This card is issued to qualified consumers who receive Medicare. Medicaid covers only monthly Medicare Part B premiums, coinsurance
and/or deductible after Medicare has paid. (OAC Rule 5160:1‐3‐01.1)

These plans cover Part B premium ONLY. They are not Medicaid Eligible. There is no claim coverage.

Section 5111.0124 of Amended Substitute House Bill 153 of the 129th General Assembly establishes a program of presumptive
Medicaid eligibility for pregnant women. Eligibility under this category is time‐limited, and is limited in scope to outpatient
prenatal care; this category does not cover labor and delivery or any other inpatient hospitalization. (OAC Rule 5160:1‐2‐50)

PACE is a managed care model that provides participants with all of their needed health care, medical care and ancillary services in acute, sub‐acute, institutional and community settings. Services include primary and specialty care, adult day health services, personal care services, inpatient hospital, prescription drug, occupational and physical therapies and nursing home care. To be eligible for PACE, participants must be age 55 or older, live in the Cleveland area and, if seeking Medicaid assistance, qualify for coverage under the institutional financial eligibility standards (participants can be private‐pay). Participants also must need an intermediate or skilled level of care and be willing to receive all of their care from PACE program providers. In addition, participants must be able to remain safely in a community setting at the time of initial enrollment. (OAC Rule 5160‐36)

Original claims must be received by Ohio Department of Medicaid (ODM) within 365 days of the actual date the service was provided.
Inpatient hospital claims must be received within 365 days from the date of discharge. The “date of receipt” is the date ODM assigns an internal control number (ICN). Claims received beyond three hundred sixty‐five days from the actual date of service or hospital discharge will be denied except:
When submission of a claim is delayed due to the pendency of an administrative hearing decision by ODM or an eligibility determination by a county department of job and family services (CDJFS), the claim must be received within 180 days from the date of the administrative hearing decision by ODM or the eligibility determination by the 
When a claim cannot be submitted to ODM within 365 days of the actual date of service due to coordination of benefits delays with Medicare and/or other third party payers, the claim must be received by ODM within 180 days from the date Medicare or the other insurance plan paid the claim. (OAC Rule 5160‐1‐19)