Web Content Viewer
Training presentations, videos, and handouts.

Prescribers, Pharmacists, and Support Staff – SPBM Web Portal Training Recording Now Available

The recorded SPBM Web Portal training is now available for prescribers, pharmacists, and support staff.  Viewing this training is important for prescribers, pharmacists, and support staff to learn about the many tools available on both the public facing and secure portal.  The public facing portal includes access to reference material such as the Unified Preferred Drug List and criteria.  The secure portal, which requires log in credentials, provides access to specific patient information and the ability to reach the SPBM Clinical help desk via web chat. SPBM Clinical staff can also be reached via phone and email. 

To access the recordings, please follow the below links: 

 If you have accessed Gainwell’s Ohio Learning Management System (LMS) previously, please use the same credentials set up during your registration to log in. If you have not, you will need to complete registration for the system to access the recording.

If you have questions, please contact Gainwell Technologies by phone at: 1-833-491-0364 or by email at: OH_MCD_PBM_network@gainwelltechnologies.com.  

Training Videos

Ohio Medicaid has created a compilation of training videos that cover a variety of topics for providers. If questions remain after reviewing these videos, contact Ohio Medicaid Provider Assistance at 1-800-686-1516.

Check back frequently as training videos will be added as needed. If there are issues viewing these videos, make sure your pop-up blocker is turned off.


Billing Instructions


Billing Instructions are intended to give users specific information about entering data on a claim. Web Portal, EDI and paper Billing Instructions are available. Click here for Billing Instructions.

Special Training Webinar for Independent Waiver Providers

Additional training is now available for Independent Waiver Providers. Our partner, CareStar, is hosting a series of MITS webinars especially for Independent Waiver Providers. If you were unable to attend trainings previously offered or want to view the MITS training presentation again, please visit the PCG website.

Answer Keys: Problems while Submitting Claims
Problems while submitting claims in MITS. Check back often for updates.

MITS Provider Training Handouts

Supplemental Training Handouts