The Ohio Department of Medicaid is committed to removing barriers and expanding access to long-term services and supports received in community-based settings. In conjunction with other state agencies and the former Office of Health Transformation, the Ohio Department of Medicaid participated in the Balancing Incentive Program (BIP). The Ohio Benefits Long-Term Services and Supports (OBLTSS) program was created from the state’s involvement in BIP.
Through the Balancing Incentive Program Ohio earned more than $180 million in matched funds, to improve access to home and community-based long-term services and supports (LTSS). Participating states were required to:
- Establish a no-wrong-door/single entry point system eligibility determination and enrollment system;
- Implement a case management system that is free of conflicts of interest; and
- Develop core standardized assessments.
The OBLTSS program meets all the requirements set forth by BIP and creates a unified way for individuals to connect to the various home and community-based programs and services for which they may be eligible. This “front door” to information streamlines the process for individuals and their families to learn more about vital long-term services and supports information and resources.
In launching the OBLTSS program, the Ohio Department of Medicaid engaged several state and local stakeholders. Specifically, Ohio’s Aging and Disability Resource Network (ADRN) has been enlisted to support the program as the lead OBLTSS agency for entrance into the state’s long-term service and supports system.
The goals of the Front Door system are to:
- Increase awareness of the full range of home and community-based options available to residents;
- Provide objective information to individuals and families regarding accessing long-term services and support; and
- Assist individuals and families so they may make informed decisions about the care and services they receive.
The OBLTSS program is available for individuals, their family members, and professionals seeking information about home and community-based long-term services and supports. Individuals can speak with someone who will answer questions about services and connect them to community programs and resources based on their needs. There are several ways individuals can connect with the OBLTSS program:
- Call the OBLTSS hotline at 844-644-6582
- Text your Zip code to 844-668-6582
- Visit in person at an OBLTSS agency. Locations are listed at OhioHelps.org/Home/Contact
- Visit the OBLTSS website at OhioHelps.org
The OBLTSS hours of operation are Monday through Friday from 9:00 a.m. to 5:00 p.m. OBLTSS holiday closures include all State of Ohio observed holidays and the day after Thanksgiving.