Contact Information

Resource	Team Providing Assistance	Types of Questions Fielded
Sandata EVV Provider Hotline ODMCustomerCareEmail@sandata.com 855-805-3505	Sandata	Technical questions Device help Getting started with EVV EVV Visit Maintenance
ODM EVV Team ODMEVV@sandata.com 614-705-1082	Ohio Medicaid EVV Team	EVV policy questions Services subject to EVV EVV and claims matching logic Alternate EVV requirements
Virtual 1-1 with Sandata Trainer (Sessions are for providers who have completed the required EVV training)	Sandata	How to get started with EVV EVV Visit exception handling EVV System help
Virtual Office Hours Open forum to discuss EVV questions	Sandata and Ohio Medicaid EVV Team	Visits not changing to processed status Claims matching issues
Alternative EVV System ohaltevv@sandata.com	Sandata	Getting started using an alternative EVV system
ODM Provider Assistance 800-686-1516	Ohio Medicaid Provider Support	Questions on account in MITS Billing questions Identify provider Medicaid provider ID Updating contact information
Medicaid Fraud medicaidfraud@medicaid.ohio.gov 800-282-0514	Ohio Medicaid Fraud Support	To report suspected or potential Medicaid fraud and abuse
Apply for Medicaid 800-324-8680	Ohio Medicaid Enrollment	To apply for Medicaid