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For technical or billing related questions and concerns, enrollment information, reporting Medicaid fraud.
Contact Information
Resource Team Providing Assistance Types of Questions Fielded
Sandata EVV Provider Hotline
ODMCustomerCareEmail@sandata.com
855-805-3505
Sandata
  • Technical questions
  • Device help
  • Getting started with EVV
  • EVV Visit Maintenance
ODM EVV Team
ODMEVV@sandata.com
614-705-1082
Ohio Medicaid EVV Team
  • EVV policy questions
  • Services subject to EVV
  • EVV and claims matching logic
  • Alternate EVV requirements
Virtual 1-1 with Sandata Trainer
(Sessions are for providers who have
completed the required EVV training)
Sandata
  • How to get started with EVV
  • EVV Visit exception handling
  • EVV System help
Virtual Office Hours
Open forum to discuss EVV questions
Sandata and Ohio Medicaid EVV Team
  • Visits not changing to processed status
  • Claims matching issues
Alternative EVV System
ohaltevv@sandata.com
Sandata
  • Getting started using an alternative EVV system
ODM Provider Assistance
800-686-1516
Ohio Medicaid Provider Support
  • Questions on account in MITS
  • Billing questions
  • Identify provider Medicaid provider ID
  • Updating contact information
Medicaid Fraud
medicaidfraud@medicaid.ohio.gov
800-282-0514
Ohio Medicaid Fraud Support
  • To report suspected or potential Medicaid fraud and abuse
Apply for Medicaid
800-324-8680
Ohio Medicaid Enrollment
  • To apply for Medicaid