Ohio Benefits Long-Term Services and Supports (OBLTSS)

The Ohio Department of Medicaid is committed to removing barriers and expanding access to long-term services and supports received in community-based settings. In conjunction with the Governor’s Office of Health Transformation and additional state agencies, the Ohio Department of Medicaid participated in the Balancing Incentive Program (BIP). The Ohio Benefits Long-Term Services and Supports (OBLTSS) program was created from the state’s involvement in BIP.

Through the Balancing Incentive Program Ohio earned over $180 million in matched funds, to improve access to home and community-based long-term services and supports (LTSS). Participating states were required to:

  • Establish a no-wrong-door/single entry point system eligibility determination and enrollment system;
  • Implement a case management system that is free of conflicts of interest; and
  • Develop core standardized assessments.

The OBLTSS program meets all the requirements set forth by BIP and creates a unified way for individuals to connect to the various home and community-based programs and services for which they may be eligible. This new “front door” for information streamlines the process for individuals and their families to learn more about vital long-term services and supports information and resources.

In launching the OBLTSS program, the Ohio Department of Medicaid engaged several state and local stakeholders. Specifically, Ohio’s Aging and Disability Resource Network (ADRN) has been enlisted to support the program as the lead OBLTSS agency for entrance into the state’s long-term service and supports system.

The goal of the Front Door system is to:

  • Increase awareness of the full range of home and community-based options available to residents;
  • Provide objective information to individuals and families regarding accessing long-term services and support; and
  • Provide assistance to individuals and families so they may make informed decisions about the care and services they receive.

The OBLTSS program has a total of 34 physical locations and a toll-free number (844-644-6582) that can connect individuals to a Support Navigator who will answer questions about OBLTSS and connect them to community resources based on the individual’s responses to questions regarding their needs. In addition, the benefits.ohio.gov/LTSS website allows individuals to search for community-based services and supports on their own.

The OBLTSS hours of operation are Monday through Friday from 9:00 a.m. to 5:00 p.m. OBLTSS holiday closures includes all State of Ohio observed holidays and the day after Thanksgiving.